Address not available for Virgin media despite being pre wired

Hi Arilian 

Welcome to the community forums. 

Sorry to hear that your fault is not showing as serviceable on the postcode checker. There can be a few reasons why your flat is not serviceable but others in the same building are. 

The only thing we can do on our side is raise a request for someone from the dedicated specialist team for these queries on contact you to see if service is possible or not at this time. Please join me on private message so we can collect the personal information from you that is needed. You can see your private messages at the top of the page, in the envelope icon or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and selecting 'Messages' from the drop down.