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hazzagator's avatar
hazzagator
Joining in
9 months ago

Address Checker shows availability but not access point on street

I'm looking to order Virgin Media broadband, and our street is cabled (around 100 or more houses) and have little virgin media covers outside each property, apart from a few houses at the begging of our road on one side which includes us.

Using the availability checker shows my address and post code has being able to get service.

Is this an error in the address checker? Or would VM make an access point?

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  • Carley_S's avatar
    Carley_S
    Icon for Forum Team rankForum Team
    9 months ago

    Hi hazzagator 

    Welcome to the community forums 

    Thank you for your interest in joining with us. If your address is showing as serviceable on the postcode checker then you should be able to have our services at the home. There might be additional works needed to complete the cabling to your property itself. 

    If you wanted to, you can speak directly to our new customer sales team on 0800 183 1234 as they'll have more tools and answers for you regarding install and serviceability.