Forum Discussion

Saroj's avatar
Saroj
Joining in
10 months ago

Activation fee

Hi 

I recently talked with virgin media and want to install 132 mbps 26£ per month package but they are saying me to pay 35£ activation fee and their websites says no upfront cost no fees for first time customer. Their website says we can select self installation service but they are saying me you need an engineers what is this ?? Saying onthing in website for promotion and doing other things in reality????

  • Adduxi's avatar
    Adduxi
    Very Insightful Person

    Self installs are only offered to properties that have had VM in the past, as the cables etc. should be there.  As for the £35 fee, you should be able to negotiate that to zero when ordering?  Otherwise, just walk away.

  • Hi Saroj 👋.

    Thanks for reaching out to us, and welcome to the Community Forums. Apologies for the issues that you are having with package charges. So that we can look into this further, could you join me in a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
     

    Thanks.
     

    Sabrina