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Kingkk's avatar
Kingkk
Tuning in
12 months ago

Access denied and green arrows flashiing

  • My internet cut off today morning   and after many reboots, my router, which is in router mode, now says access denied. How do I fix this as I suspect community support has very limited access for this?

 

This is 5th month and not new connection. Did all reboot hard reset...

Any pointers pls.. Have booked a technician for tomorrow 

Thanks

1 Reply

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  • Ilyas_Y's avatar
    Ilyas_Y
    Forum Team (Retired)
    12 months ago

    Hey Kingkk Thanks for reaching out to us on the Virgin Media forums. 👋🏼

    I'm sorry to hear about the issues with the broadband connection you're having.
    Has this issue now been resolved with the engineers appointment?

    Let us know.

    Kind regards,
    Ilyas.