Spennie
4 months agoJoining in
Absolute Nightmare!
Hi,
I recently switched providers on August 18th to VM, very helpful sales team sold me the package within 20 minutes no issues.
Since then I’ve just had the pre-pull team install the outside cables and my install date pushed back 3 times and it’s now been 4 weeks without any WiFi.
I’ve updated my 3 daughters & wife’s phone data with over 150gb in the last month and can’t do this anymore.
Called every department every day for the last 2 weeks but same old answers from the CS team based in India.
Can’t believe a company like VM get away with treating customers like this!
Any ideas on the next steps or any departments I can reach out on?
Any help would be appreciated.
Thanks.