4 months delayed install and still waiting!!
Please can someone help?????
I signed a contract and received an install date for the 18th Jan 2024, it was delayed and I another date March 5th, then April 17th, and then 7th May. Yesterday (1st May) I received email and text to say that the the install has been delayed until the 30th of May.
When I signed the contract I was told that due to not already having virgin media in my home, that I needed a team to dig up the footpath outside my home to have a cable put through to my house.
I keep ringing the pre-installation team to ask why there is yet another delay, and all I get told is what I already know.....that there needs be a crew to put a cable under the footpath, or they will be with you tomorrow (they never have), we will call you back with more information (they don't call back).
Is the install a joke? I spoke to 2 individuals today and they both asked if I wanted to cancel. Is this because they know its not going to happen??
I really do not want to cancel, but I am loosing my patience!
John