Virgin broadband delays and compensation
UK based. I switched to Virgin for broadband a few weeks ago. When the first engineer came, they said there was no cable to my property (a block of flats) so a 3rd party company would need coming to ...
Forum Discussion
The compo scheme is explained here
https://www.virginmedia.com/help/billing-and-payments/automatic-compensation
and
https://www.virginmedia.com/legal/fibre-optic-services-terms-conditions/automatic-compensation
You will be eligible for compensation up to the point where you cancel.
VM frequently tries to dodge or significantly reduce payments, as reported in topics on here, using a variety of excuses ('council permits' is the default go-to excuse they will use). Often the customer has to go to the ombudsman for the correct payment. If you never become a customer, VM has to pay you by cheque.
Keeping accurate records of all VM's failures as you go along is important so you can present a clear timeline (along with accompanying evidence) as/when/if you need to go to the ombudsman.