I've just got my first email stating that £95 will be taken out in September. Broadband was installed yesterday.
The website says 'no setup fee' for July yet I'm being charged £35 for this. I spoke to the customer service guy and he just told me it applies to everyone and then kept trying to upsell me on a better package.
Is there a grace period whereby I can cancel within the first few weeks?
Yes, you can cancel within 14 days of activation.
But if you have been miss-sold you may have a different case.
Are you sure your bill says ‘setup fee’ not ‘activation’. Just a way of getting some more money from you, there never has been a ‘setup fee’, but as far as I remember there has always been an ‘activation fee’.
On the My Virgin Media website it says Other charges and credits £35.
On my emailed contract, it shows 'one off set-up fee £20'
Forum TeamHi there fezmond
Thank you so much for your post and welcome to the community forums, it's great to have you here.
I am so sorry that you have faced an issue with your new bill and it does sound like this has been a little confusing. I'd be happy to chat with you further via a private message and take a look into everything.
I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
