Just upgraded my broadband to include TV package and hit with a £35 activation/installation fee, when throughout upgrade process no mention of any fees were given. In fact documentation explicitly noted no fees. Also difficult to get any contact to sort it out
Forum TeamHi selinachan1982.
Thanks for your first post and welcome to our community.
Sorry to hear you're having an issue with the £35 charge on your account.
I'd like to investigate this for you.
If you don't mind, I'll need to send you a private message to pass security.
If you can check the envelope at the top right of your screen, that would be great.
Gareth_L
