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selinachan1982's avatar
selinachan1982
Joining in
26 days ago

£35 installation fee??

Just upgraded my broadband to include TV package and hit with a £35 activation/installation fee, when throughout upgrade process no mention of any fees were given. In fact documentation explicitly noted no fees. Also difficult to get any contact to sort it out 

1 Reply

  • Hi selinachan1982.

    Thanks for your first post and welcome to our community.
    Sorry to hear you're having an issue with the £35 charge on your account.
    I'd like to investigate this for you.
    If you don't mind, I'll need to send you a private message to pass security. 
    If you can check the envelope at the top right of your screen, that would be great. 
    Gareth_L