Hi can someone please help?
I have tried contacting Virgin in regards to my mobile device contract several times but don’t get anywhere they just refer me to 02 who don’t know the info needed. I can’t find any emails from the start of my contract and can’t access a Virgin account. I would like to know when my device contract ends with Virgin please.
Hi lauraw1994,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear you've had some issues with getting the information needed. You can access your loan agreement here.
To login, you will need some information such as your credit agreement number and security. We're unable to give you this information via the Forums but if you've not got it, we can arrange for a reminder to be emailed to you and you should receive this within 48 hours. This will allow you to access the agreement to see what installments you have left and any other information relating to the agreement.
In order to do that I will need to confirm some information with you to pass security so I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊
Thanks,
Can the email with my contract agreement number etc on please be resent again I deleted it by mistake and need it to be able to pay off my contract. Thanks.
