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Susie7's avatar
Susie7
Joining in
9 months ago

Smashed screen

Hi I've smashed the screen on my phone, but I'm not sure if I'm insured for it, could someone have a look for me please so if I can I see about getting my screen replaced please.

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  • Robert_P's avatar
    Robert_P
    Icon for Forum Team rankForum Team
    9 months ago

    Hello Susie7

     

    We're sorry to hear of the damage to your handset, we appreciate you raising this with us via the forums.

     

    Ordinarily, a damaged screen would be classed as accidental damage and not covered by the warranty. Did you purchase the handset through ourselves or via O2?

    • Susie7's avatar
      Susie7
      Joining in
      9 months ago

      I purchased the handset through virgin, I have a contract with virgin till the end of January 

      • Robert_P's avatar
        Robert_P
        Icon for Forum Team rankForum Team
        9 months ago

        We understand Susie7, did you take insurance at the point of sale? If you aren't sure, you can contact the team on 0345 030 3291 who will be able to check.