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CorallM's avatar
CorallM
Just joined
1 year ago

Security Key

Hi, I am trying to find my security key from a contract loan agreement set up with yourselves back in Aug 2022. I don't seem to have ever  received this as I have all emails saved from the order still and this was never sent to myself. I would like to view my loan agreement and outstanding amounts due and I cannot do so without please could I have help.

 

Just to confirm I have searched everything under YourAccount@virginmedia.co.uk with the subject lines: 'IMPORTANT – Your new credit agreement from Virgin Media' and 'IMPORTANT – Your password from Virgin Media'. Please check your email inboxes, including your spam/junk folder. 

 

Thanks.

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  • Lee_R's avatar
    Lee_R
    Icon for Forum Team rankForum Team
    1 year ago

    Hi CorallM thanks for posting and welcome to our community.

    Sorry to hear you're unable to locate your security key. And for any inconvenience this may be causing. So that I can take a look on your behalf, I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

    Regards

    Lee_R