Forum Discussion

BlackLight24's avatar
BlackLight24
Joining in
9 months ago

Pay off Freestyle loan

I want to pay off my Freestyle loan. I would think this would be an easy thing to do via the Managing your Freestyle Payments link but it's dead or defective: 

This site can’t be reached

Check if there is a typo in help.virginmedia.com.

 

I do want to settle up and move elsewhere, can you facilitate this? I don't have a lot of faith in just overpaying the installment because I think you'll just continue to bill me as you seem to be AI driven which doesn't cater for unexpected events like the users getting fed up with the phone menuing loop!

  • Hey BlackLight24, thank you for reaching out and a warm welcome to the community, I am so sorry to hear you are having some issues trying to pay off your loan agreement.

    Have you tried a different browser  / device? 

    Have you ever had trouble logging in before?