Forum Discussion

TomSlayer's avatar
TomSlayer
Joining in
2 months ago

Outstanding Bill

Hi,

Strange one this but on my credit report is an outstanding bill of £270 from 2015.

I didnt know about this but I need to pay it. How can I find out my account info and how do i pay it ?

Any help would be appriciated.

Thanks

  • Carley_S's avatar
    Carley_S
    Forum Team
    2 months ago

    Hi TomSlayer 

    Welcome to the Community Forums. 

    Sorry to hear of your concerns regarding an outstanding bill. 

    We can check to see what's happened on our side on the account, we will need to pass account security to be able to discuss this, so we'll try what we can so we can help you with this today. Please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and select 'Messages' from the drop down.