Forum Discussion

xpstyle36's avatar
xpstyle36
Joining in
5 months ago

Need a contact to pay off the finance on my Virgin mobile

Hi Robert, 

I am having the same issue as the OP. When I call this number it just says "This is Virgin Media, we tried to call you today, but don't worry we will try again, goodbye" and cuts the call off. 

I need to speak to someone about paying this finance, so please could you advise who. Nobody I speak to at Virgin Media seems to know anything about this finance plan and how to administer it. 

 

 

[MOD EDIT: Post split to create own thread]

  • Alex_RM's avatar
    Alex_RM
    Forum Team
    5 months ago

    Hi xpstyle36,

    Thanks for posting and welcome to our community 😊

    Can you confirm if you've called the handset loan team on0345 602 4420?

    Alex_Rm

    • xpstyle36's avatar
      xpstyle36
      Joining in
      5 months ago

      Hi Alex,

      I have just called that number, and it said it again. It just reads out a message saying they tried to contact me but I dont need to respond and they will try again. Then it cuts the call off. 

      • Alex_RM's avatar
        Alex_RM
        Forum Team
        5 months ago

        This could be due to the weekend. If you can please try it from 9am tomorrow?

        Let us know how it goes.

        Alex_Rm