Forum Discussion

Stevo2010's avatar
Stevo2010
Joining in
7 months ago

iPad contract

I took out a Virgin Media IPAD contract in October 2020.

I know it’s due to end soon but cannot access the contract (via the email sent in 2020) and when speaking with the Virgin Media team (3 x phone calls this morning) - no-one can find my account but VM are still taking £33 per month from me.

who do I speak to to locate my account/contract please as when trying to register online none of the details are recognised.

Many thanks.

  • Ashleigh_C's avatar
    Ashleigh_C
    Forum Team
    7 months ago

    Hi there Stevo2010 

    Thank you so much for your post and welcome to the community forums it's great to have you here. 

    I am so sorry to hear that you have been unable to locate the information regarding your loan for your iPad, this would now have been transferred to O2 and you would need to contact them to discuss it. 

    You can find all the ways to contact them online here. 

    • Stevo2010's avatar
      Stevo2010
      Joining in
      7 months ago

      Hi Ashleigh, I’ve spoken with 02 and they have only taken over the airtime for my phone.

      My DD for my iPhone and iPad devices is still with Virgin Media - as confirmed by 02.

      Someone somewhere is still taking the money so these contracts must be with at least one agency but both 02 and VM say not.

      So do I cancel both DD in the hope that someone will actually contact me and eventually find the contracts?

      many thanks.

    • Stevo2010's avatar
      Stevo2010
      Joining in
      7 months ago

      I’ve finally found them via a very helpful link that one of your colleagues has put elsewhere in the forum.

      after this messing, shan’t be getting any further contracts with Virgin. 😔

      • Ashleigh_C's avatar
        Ashleigh_C
        Forum Team
        7 months ago

        Thank you for popping back to us and I am so sorry to hear that O2 were not able to assist further on this Stevo2010

        As there was a migration over to O2 we do advise reaching out to them to discuss mobile or handset issues as they typically have taken ownership. If a migration has not occurred however you can reach out to our Credit Agreement team who may be able to assist further on 0345 602 4420.

        I am glad however that you have been able to find a link via another post. Please do keep us updated with how things are after following the advise in the link and if you need any further assistance please do pop back to us and we will do all we can to assist.