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samdb123's avatar
samdb123
Joining in
11 months ago

How do I view outstanding balance

Can't view my credit agreement either, I don't have the email anymore which says the agreement number and security key, would like to go on a chat with a real person please

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  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    11 months ago

    Hi samdb123 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    We're sorry to hear about the situation you find yourself in 😔

    In order to look into this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

    Regards,
    Daniel

    • phillipturner's avatar
      phillipturner
      Joining in
      11 months ago

      I have been trying to also find the security key and credit agreement number and have not been able to get it. I have searched through all emails and paperwork and have still not been able to get any information 

      could you please help to resolve this 

      • Paul_DN's avatar
        Paul_DN
        Icon for Forum Team rankForum Team
        11 months ago

        Hi phillipturner,

        Thank you for reaching out to us in our community and welcome, so I can help I will send you an invite into a private chat, please click on the white envelope to accept.

        Regards

        Paul.