Forum Discussion

DNACowboy's avatar
DNACowboy
On our wavelength
2 months ago

Going insane trying to source my contract security key!

Please please please, why did Virgin Media ask people to call O2 to obtain their Virgin Media contract security key!? I have spoken to 5 members of staff and none of them, none of them, have any idea as to the device contract held with Virgin Media! All O2 staff have access to the mobile side of the contract following the switch over. With this in mind, why on earth did Virgin Media ask their customers (who they sold the product to) to ring another company who don’t have that information!?

With this in mind, would some kind soul email me with my security key please🙏🙏🙏

  • Xephash's avatar
    Xephash
    Joining in
    31 days ago

    Did you get any help? Im stuck now myself with the same problem and cant get into my account

    • Paul_DN's avatar
      Paul_DN
      Forum Team
      2 months ago

      Hi DNACowboy,

      Thank you for reaching out to us in our community and welcome back, sorry to see you are facing issues getting your Virgin Mobile security key, this isn't information we have however we can reach out for this for you, we will need to first invite you into a private chat so we can ask security information around your Virgin Mobil contract, please look out for a white envelope.

      Regards

      Paul.

      • DNACowboy's avatar
        DNACowboy
        On our wavelength
        2 months ago

        That’s very kind Paul. I have replied to your PM with the required details.