Forum Discussion

joesmelliott's avatar
joesmelliott
Just joined
9 months ago

Early Loan Agreement

PLEASE HELP AS I AM BEING PASSED BACK AND FORTH BETWEEN VIRGIN AND O2 AND NO ONE CAN SEEM TO HELP ME WITH REGARDS TO MY HANDSET

Hi, i believe i have a loan agreement in place but unable to find me password/key via email. I was migrated over to o2 but am still paying virgin mobile for the handset. How do I find details of my loan agreement? I've checked through my current email and can find no record of any emails from vrigin mobile.

  • Hi joesmelliott,

    Thanks for posting and welcome to our community 😊

    So I can help I've popped you over a private message to get a few more details from you. 

    Alex_Rm

    • mcrudge's avatar
      mcrudge
      Joining in

      How about you suggest it gets fixed for everyone so we can self help...

      • Ayisha_B's avatar
        Ayisha_B
        Forum Team

        Hi mcrudge 

        When the handset loan was taken, you will have received two emails, one with a link to the portal to view the agreement throughout its duration and one with a password to access the link.

        I can see you have posted on another thread and my colleague has invited you to PM to assist further. 

        Thanks