Forum Discussion

Bashjan's avatar
Bashjan
Joining in
6 months ago

Device Loan agreement

Hi

Since 4 days i am calling around to get help and no one is able to help me out.

I got a phone with virgin media (iPhone 14 pro max) 

The direct debit of 69 £ failed for July and I am trying to reach someone to make a payment no is able to find my account or help me.

I just have a phone (device loan) with you guys no sim card. 

Service user number [REMOVED]

Reference [REMOVED]

Please can anyone help me, no one is able to help me the phone always stating they can't find me but I got all the details 

 

[MOD EDIT: Personal and private information has been removed from this post.]

  • Megan_L's avatar
    Megan_L
    Forum Team
    6 months ago

    Hi Bashjan, 

    Thanks for your post and welcome to our Community Forums 🙂

    Sorry you're finding it hard to get your handset loan agreement paid!

    We are unable to take payments here on the Forums, so you will need to call a specific number 👉 0345 602 4420 - This is a number for our Handset Loan Team who will be happy to help further 😁

    Please let us know how you get on.

    Thanks,

    Meg