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ec3's avatar
ec3
Joining in
12 months ago

contract information

Hi, 

I was hoping someone from Virgin could help me. 

I took out a contract in December 2021 with Virgin (SIM, insurance and handset). The sim was moved over to O2 last year but the handset and insurance is still contractually with Virgin.  I would like to know how much there is left to pay on the contract. My phone is also damaged which if i cant pay the rest of my contract off i would like my insurance to help.

I have spent all morning being passed from pillar to post - Virgin keep referring me to O2, and O2 have said they are unable to help as the handset is with Virgin. 

Is anyone able to help me/point me in the direction of someone that can assist?

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  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    12 months ago

    Hi ec3 👋.

    Thanks for reaching out to us and welcome to the Community Forums. Apologies for the issues that you gave been facing with finding out the finer details of your handset agreement, there has been some minor changes on how you would obtain this information. We have a dedicated team for this, they can be reached on this number 📞 0345 602 4420.

    I hope this helps, and please keep us updated on this.

    Sabrina