Cannot get access to my account
Hi everyone, i could really do with some help I cant get access to my virgin account, when i try to reset password it does not send me a link and it is not in spam, i have tried it with my email and...
Forum Discussion
Hi there Rubysum044
Thank you so much for your post and welcome to the community forums it's great to have you here.
I am so sorry that you are facing this issues, to clarify My Virgin Mobile a is for the SIM card, and SIM has now migrated to O2 so your My Virgin Mobile is not longer active.
If you are looking for your Handset Agreement then the log in information for this can be found in emails from us that we send out at the point of sale. If you are unable to locate these emails you can call our specialist credit agreement team on 0345 602 4420 and they can advise further.