Forum Discussion

LibraryJames's avatar
LibraryJames
Tuning in
5 months ago

Yodel

Hi,

Can anyone help me find my Yodel tracking reference number so I can try to reschedule my Virgin TV 360 box? It's due tomorrow, but I might not be here to receive it. Any help or advice appreciated! 

  • David_Bn's avatar
    David_Bn
    Forum Team
    5 months ago

    Thanks for reaching out to us LibraryJames, and a very warm welcome to you!

    Sorry to hear of the difficulty faced when trying to locate the Yodel tracking number.

    Usually it would be issued to you via an E-Mail and/or SMS message.

    Can you please ensure that your spam/junk folder has been checked for the required E-Mail with the tracking number enclosed?

    Thanks

    David_Bn

    • LibraryJames's avatar
      LibraryJames
      Tuning in
      5 months ago

      Thanks David, I appreciate your reply. Still no email or SMS regarding a tracking order number, but this evening I received a text from Virgin to say that if I'm not in tomorrow, Yodel will leave a card explaining how to reschedule. 

      • Steven_L's avatar
        Steven_L
        Forum Team
        5 months ago

        Thanks for coming back to us LibraryJames, please let us know how it goes today.

        Kind Regards,

        Steven_L

  • LibraryJames's avatar
    LibraryJames
    Tuning in
    5 months ago

    Morning Steven. Thanks for your message. I received an email from Yodel this morning with a tracking order number and have been able to reschedule the delivery 🙂 Many thanks. 

    • Kath_P's avatar
      Kath_P
      Forum Team
      5 months ago

      Hi LibraryJames, 

      We're really happy to hear this.

      If you have any further issues, pop back and let us know. 

      Thanks,