Yodel at capacity

Question

Ive been asked to return items after cancellation.

Threee times now i have been to yodel shop. Each time they've refused the parcel as at capacity. Its rural so nearest next is quite a drive.

I am getting emails regarding charges for none return. Im finding it all a stress now.

Any alternatives? Maybe collection?

japitts · Answer

Out of interest, did the shop/collection point offer any proof of failure to accept the drop-off?

Johnniepk · Answer

No, nothing but " come back tomorrow"&nbsp;

Akua_A · Answer

Hi Johnniepk&nbsp;
Welcome back to our community forums and sorry to hear you are having issues returning your equipment. We can understand the frustration caused and we want to best help. Just to confirm, is this the store's capacity that is preventing the drop-off? As an alternative, depending on where you live, our team can offer collections. If so, the team would have texted/ emailed you directly via from noreply@contactengine.com. Please get back to us when you can so we can best help from here.
Thanks,

newapollo · Answer

Hi&nbsp;Johnniepk&nbsp;There might be another parcel drop off point.&nbsp; Use either or both of the following links to find your nearest store (they have different shops listed)https://www.collectplus.co.uk/find-a-store&nbsp;&nbsp;https://www.collectplus.yodel.co.uk/store-locator?v=2.&nbsp;

Johnniepk · Answer

Hi. Seems the store have a limit on yodel packages.Nearest is 2 miles away. Thats 12 miles ive done and still got the kit!No options to collect offered so far!John

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Yodel at capacity

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