I don't recognise the phone number in my account settings, but it won't let me change it to my mobile number. Looks like other people have had the same problem, but there doesn't appear to be a posted solution. Can anyone help?
Hi Anonymous thanks for your post here, sorry you're still having the same issues.
Please allow me to send you a PM so I can look into things further for you, kindly expect the PM to arrive shortly and respond directly when you can!
Many thanks
Hi,
I am also having this problem after getting a new number.
It's disappointing to see this has been an issue for such a long time with no proper resolution from Virgin.
Thanks for your post on our Community Forums Anonymous, and a very warm welcome to you!
I'd be happy to pick this up and have this resolved for you.
Check out the envelope in the top right hand corner for a private message from me.
Kindest regards,
David_Bn
Same problem, have tried multiple browsers, cleared cache, multiple machines and no luck. Random number in my profile and my wife keeps getting calls and texts even though I called and requested the number be changed to my mobile. Help would be appreciated.
Hi, Gregpppp.
Thanks for taking the time to post on our help forums for the first time, welcome to the VM community! Glad to have you on board. 🙂
We're sorry to see you're having issues with updating your details and phone number online, we'd love to see how we can best help with this.
I'll send you a private message shortly to have a closer look into it.
Please, check the top right-hand side of our page to find a little white envelope.
Click on this and you'll see my message.
