XSUS Invalid Request (KMM129076453V77941L0KM)
At 14;52 received email "find your best renewal price inside’ from email@em.virginmedia.co.uk
At 15:19 made order and received contract - emails from webteam@virginmedia.com
At 16:19 received this email from VirginMediaWebsales@virginmedia.co.uk
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Hi there,
Thanks for contacting Virgin Media about making some changes to your
account.
We'd like to talk to you to as it appears that some information that we
need to process your order was missing. This will help us take the next
steps towards getting signed up, so just call our team on 0800 064 3830.
We're looking forward to hearing from you!
Kind regards,
The Virgin Media team
EMIW
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I called. 30 minutes later I was offered a "deal" for almost £15/month more than I signed up for!!!! What information was missing? It was just a way of ripping me off.
Transferred to customer care who fobbed me off for another 15 minutes.
What sort of Mickey Mouse company are Virgin Media?
My father called NOW broadband earlier in the day and they reinstated his contract at EXACTLY the same rate he paid in last twelve months. No quibbling. In fact, they REFUNDED him for the month he paid over the odds.
Why the hell am I accepting such shoddy treatment? I have been a customer for over 20 years!!!!