Forum Discussion

Nofugazijake's avatar
Nofugazijake
Tuning in
6 months ago

Wrong price on contract

I’m moving property and wanted to take my package with me. 

Upon calling and speaking with a member of the team they said that would be fine however they would have to close my account and open a new one for me. Everything would stay the same and they even said I would receive a £10 discount as the place I am moving to I will no longer need a second box. 

My previous costs were £60 a month a volt bundle that came out almost 2 years ago (went up to £62.72 due to inflation) for gig WiFi, Netflix, all Sky Packages and TNT sport. When I renewed for a following 18 months due to an error in virgins advertising I have been receiving a discount of £18 applied to my account each month which covers my TNT sport to make sure my payments continued to be £60/£62.72 per month.

I have just received the new contract via email after speaking with the team last night that told me the new price would be £52.72 per month for all the same. However the new contract is saying that the cost will be £412 for my first payment (£196 per month for the service which I will pay an extra month in advance and then a £20 moving fee). This is the reason for the post as I am unsure why it is saying my monthly cost will be £196! 

Is it possible that the contract shows how much it would typically cost but not show if credit will be applied to my account each month meaning that what I will pay will be equivalent to £52.72 each month or even the £62.72 each month that I was happy to pay for? And of course the fair moving fee of £20 as well? 

  • Ashleigh_C's avatar
    Ashleigh_C
    Forum Team
    6 months ago

    Hi there Nofugazijake 

    Thank you so much for your post and welcome back to the forums, it's great to have you here. 

    We do ask that you do not send unsolicited messages to our team, if we need to speak with you via a private message we will pop one across ourselves. 

    I am so sorry that you are facing this issue with your contract and thank you again for posting. I would be happy to take a look into this with you via a private message and will pop one across now to initiate the contact.

    I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.