Forum Discussion

Lulu06's avatar
Lulu06
Joining in
11 days ago

Wrong email address

I ordered a WiFi pod but the confirmation is being sent to a email address that I don’t use anymore.

could someone please help me virgin has the email address that I use but they are sending the confirmation to a email address that I thought was removed. 

  • Hello Lulu06,

    Welcome to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your email confirmation for your pod order.

    I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
    Kind Regards,
    Steven_L