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DrSceptismo's avatar
DrSceptismo
Joining in
2 years ago

Wifi keeps dropping

Over the last week my Wifi has begun continually disconnecting for a minute or so at a time.
Wired connections are fine. This means watching TV has become a bit painful, Disney+ is the worst affected. The TV is right next to the router, & I've already followed all the advice given here. It's also affecting my work since my work laptop also connects via Wifi. 
Looking at the other chats I believe I need a new Hub since I'm on an older version. How do I go about getting a Hub 4? 

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  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    2 years ago

    Hi DrSceptismo 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    We're sorry to hear about the problems you're having 😔

    In order to discuss this further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

    Regards,
    Daniel