I received an email stating that I was able to upgrade my hub to a hub 4 at no extra cost. I spoke to customer service who sent the hub and I set it up myself, I then received a bill stating I had been charged £35 installation fee plus £5 delivery charge. Can you explain why I have been charged when the email stated “Get a new Hub,
at no extra cost”.
Do you have a screenshot of the email? If so, raise a complaint.
Hi Sueg217 👋.
Thanks for reaching out to us and welcome to the Community Forums, sorry to hear of the charges that you have been faced with from a Hub upgrade. So that we can assist you with this we would need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
Thanks.
Sabrina
