Why are VM so Crap!

Question

So Vm insisted on sending me a new Superhub 5. There was nothing wrong with the one I had.

So I returned the one they sent. Now they are telling me they are going to charge me £65 for not returning the Superhub!

I think they assumed id kept the new router and sent the old one back. But I kept the old one and sent back the new one. I'm wondering if they are just waiting for the "new serial number" hub to appear in their system.

I'm not sure how many times I need to repeat the same response!

Are they always this crap?

JPL8 · Answer

I had an issue like that with some old kit a few years back. One team told me to recycle it and then another sent me threatening letters saying they’d take legal action if I didn’t return it. Took weeks to sort out and the threats kept coming even after they’d said they’d stop when I showed them the messages telling me to recycle it.Make sure you keep all your correspondence, even after you think it’s sorted .There’s zero communication between teams at VM. They don’t know they’re a**e from their elbow and its customers that suffer for it.

Martin_N · Answer

Hi richiekuk,
Thank you for your post and welcome to the community.&nbsp;
To confirm, why were you sent the new hub?
^Martin

Cardiffman282 · Answer

What model is the original hub - ie 1/2/3/4?

Roger_Gooner · Answer

If you are a landline customer and have an old hub you need a new one for migration to VoIP.

richiekuk · Answer

They sent it as a resolution to an outage. It wasn't required.&nbsp;The issue was an outage, not my Hub.&nbsp;I already had a Superhub 5.I only have internet with VM. And I wish I didn't have that

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Why are VM so Crap!

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