jasmine66
8 months agoTuning in
Why £106.10 charge for first bill after moving?
I've been with since September 2023 and I've just moved to a new house. After talking to the Virgin Media customer service I managed to change my installation date to the 9th of August but they said my first bill would be £106.10 even though my wifi per month is £27. After asking why this was they said they would only be able to tell me after the installation is complete. What are these charges for and why can't anyone in Virgin tell me in advance?
Thanks any help!
Jasmine