Hiya Jasmine. As Highway says moving house is exciting but also exhausting, expensive, and stressful. I wish you luck in your new home.
As to the magical mystery tour that is Virgin Media billing here where you get no explanation for the five fold jump in monthly fees until they get there well I am sure that's one bit of intrigue you could well do without at the moment thank you very much.
Virgin Media does have a £20 charge to cover the cost of moving services to your new address, or £35 if you're changing packages.
I do begin to wonder whether you went with the standard moving procedure or whether you called the offshore customer services agents and were treated as an opportunity for commission by the agent by them setting up a brand new (and probably upgraded) contract rather than a simple carry over of the cheaper existing one (albeit with the one time moving charge mentioned above).
What comms have you received, if any, to date about your move?
Companies must communicate changes to direct debit amounts to you under the Direct Debit Guarantee.
