Where’s my refund !!!
WHERES MY REFUND???
After many years with virgin media I felt that I had no choice but to leave due to ongoing poor customer service, poor service levels on reliability for broadband and tv, zero chance of getting an engineer to visit your home to explore why I’m having these issues and extortionate prices and price rises.
I now give my hard cash to Sky Glass and have not had one single issue from sign up to now!!
Cut a long story short ……..
30 days notice was given on 1st February 2022, Disconnection date was 2nd March 2022, All equipment has been returned and verified as returned via email, bill was paid for £104.00 on 30/02/2022 with resulted in a final bill being produced on the 14/03/22 with a credit of £77.57.
After 3 requests to get this credit refunded back to me I and still waiting over a month and yet more broken promises and no refunds I’m now looking at issuing County Court proceeding against virgin media before the end of the week is out to recover the amount owed plus interest and court costs.
Has any one else had these issues. Ironically if I failed to pay my final bill they sent I would of been charged a missed payment fee and had a unpaid strike on my credit reference report!!