Forum Discussion

joe9283's avatar
joe9283
Joining in
5 months ago

When you terminate services, there is always a small fee?

So I reqested to cancel my services today (04-Sept-2024) via online chat. The following is the result:

Your request has now been completed and just to summarise, your services will be disconnected on
28/10/2024 and your next bill will be £31 which will due on 07/10/2024 and your next bill will be £47.78
which will due on 06/11/2024 Once your services are disconnected, a bill credit will be produced with
the amount of £45.03 which will due on 06/11/2024.

The second-to-last bill of £31 (due on 07/10/2024) should have covered until end of disconnection (28/10/2024). And the last bill (due on 06/11/2024) cannot be avoided because VM generates invoice 1 month in advance.

However, the last bill would cost me 47.78-45.03=£2.75.

In hindsight, I should have asked the agent why they can't credit me back the full amount of £47.78. Is that something which cannot be avoided?

Thanks.

  • Carley_S's avatar
    Carley_S
    Forum Team
    5 months ago

    Hi joe9283 

    Welcome to the community forums 

    Sorry to hear of your concerns with your final bill. 

    There is only a fee if you're cancelling inside of your contract period or within your 30 day cancellation notice. 

    Your final bill will include all your services dates up until your disconnection date. If your contract expires before you disconnection date, you might find that there might be some dates that are charged at the out of contract price should your contract expire within this period.