my broadband went down in october and contract just ended
when will the automatic compensation be applied to the account?
I am finding it difficult to contact Virgin at the moment - whatsapp doesnt seem to work anymore
Hello tstodart
Sorry to hear of the service issues experienced last year, we appreciate you letting us know via the forums and raising your query.
Our Auto Compensation Policy for complete loss of service over 48 hours can be found here as agreed with our regulators. Any eligible compensation would have paid automatically onto the account at that time.
OK, the link states "Once you’ve reported the issue to us and service has been fully restored, any credit owed will be automatically calculated and applied to your bill". So what happens when the service was never restored during the contract?
Hi tstodart,
Thank you for reaching out to us in our community and welcome, really sorry to see you have now left and that you have not had any information around your Auto Compensation, so I can take a closer look I have sent you an invite into a private chat, please click on the white envelope to accept.
Regards
Paul.
