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kab1892's avatar
kab1892
On our wavelength
11 months ago

Whatsapp team - Hub 4 appointment

Hi, are the team dealing with queries over WhatsApp actually Virgin staff?

 

My dad has been dealing with a Superhub 4 problem and made appointments via WhatsApp for 21st May but no one turned up. 

 

On the 21st he made another appointment for tomorrow 23rd but this isn't showing on his online account so he's phoned up but again no record of this appointment. 

During the WhatsApp conversations he's had messages saying he will be charged £25 if he's not in yet 2 appointments have been arranged and not kept by Virgin.

Can anyone confirm if the WhatsApp team can actually make appointments 😂

 

 

[MOD EDIT: Subject title changed for clarity]

5 Replies

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  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    11 months ago

    Hey kab1892, thank you for reaching out and I am sorry to hear this.

    Our WhatsApp team is there to help, could the tech of got cancelled due to an outage in the area?  

    Can you keep us updated on the appointment ?

    • kab1892's avatar
      kab1892
      On our wavelength
      11 months ago

      Thanks both for the replies, If the Team on Whatsapp cannot arrange enigineer visits why do they say they are?

      Matt, when he phoned an agent yesterday they had no record of the 2 appointments being made which is the frustrating thing.  So all we have are whatsapp chats saying appointments have been made.

      The agent on the phone could not find a date to arrange an engineer(!) so has said a Superhub 4 will be posted out, however this is not showing in the orders page of the My Account so I dont know if that has gone through.
      We have a reference number of 48334222 could someone check this is an order for a Superhub?  I dont need to know any other details etc.

      • Matthew_ML's avatar
        Matthew_ML
        Icon for Forum Team rankForum Team
        11 months ago

        Okay  I am sorry to hear this.

        Let me send you a DM and we can take a look for you.

         

  • kab1892's avatar
    kab1892
    On our wavelength
    11 months ago

    Thanks both for the replies, If the Team on Whatsapp cannot arrange enigineer visits why do they say they are?

    Matt, when he phoned an agent yesterday they had no record of the 2 appointments being made which is the frustrating thing.  So all we have are whatsapp chats saying appointments have been made.

    The agent on the phone could not find a date to arrange an engineer(!) so has said a Superhub 4 will be posted out, however this is not showing in the orders page of the My Account so I dont know if that has gone through.
    We have a reference number of 48334222 could someone check this is an order for a Superhub?  I dont need to know any other details etc.