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Question

Currently on the 350mb 18 month contract that is due to expire in November 26.

After browsing the website the other day I noticed my Black Friday upgrade deal that I could move up to 500mb for only £3 month extra with no new contract. After thinking it over I decided to do it but when I've received my pre contract documents today it's stating that I've been put on a new 24 month contract and being charged the extra £3 per month but my speed will still be 350mb.

This is what I ordered:

500mb upgrade order details

This is what I received today:

Pre document

How hard is it to do a simple upgrade without messing it up? It's a simple speed upgrade and now I'm going to have to spend god knows how long on the phone to sort this out.

PS- I did try to ring earlier today and was cut off.

Not happy.

Roger_Gooner · Answer

&nbsp;A simple speed upgrade is a change, so a new contract. You still have 14 days to cancel without penalty.

Shaz210470 · Answer

It's not because it actually stated in the offer than it wasn't a contract change. The only one that would trigger a new contract was the 1gig upgrade so unless VM are false advertising then they will be reported for that as well.

DeborahForum · Answer

Whatever you do don't upgrade to 1Gb, that's what I did and our WiFi speeds are lower than they were when we were on M250 ! And they can't fix it.

Shaz210470 · Answer

I've no intention. I was perfectly happy on 350 but thought, for £3 extra, I may as well go up a speed. How wrong I was.&nbsp;I should have gone with Zen when I had the chance instead of renewing

legacy1 · Answer

Then downgrade&nbsp;

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