What even is the customer service?
So my grandma passed away recently and i have been sorting through some bills for my grandad.
he paid £130 per month for 125mb internet, phone line and some random tv packages that had been discontinued without virgin media even telling him.
He has been with virgin for over 30 YEARS! in the last 6 years he has paid £9.360 for what he had i mean 9k that would cover a normal package for 12 years +.
After finding this out we have spoken with virgin on 8 different occasions and been through hours of phone calls with them telling us constantly we are loyal valued customers and they can offer deals ... you want to know what that deal was ? £80 just for 250mb internet. yeah 30 year loyal customer who has paid nearly 10 grand over the last 6 years gets to pay 2x the rate for new customers. e.g a new customer can get 1gig fiber internet for £47 but a 30 year loyal customer has to pay £80 for 250 mb.
virgin has no clue what the word loyal means, they charged a pensioner £130 a month even with a discontented tv package without even telling him and to say sorry to a LOYAL customer and give him a great DEAL they want to charge him double for 4x less.
This is probably the worst case of customer service i have ever seen and the person in charge / the head of the retention department should be ashamed of themselves.
9.3k for 6 years which should have technically paid for 12+ for anyone else then trying to charge double anew customer rates after i just have no more words.