Hello,
I'm coming to the end of my current contract and I'm looking to make some alterations to my package. However, when I click the link to change my package it will let me add items but will not let me remove any items.
This is very frustrating as I am looking to reduce my package and cost.
Any advice?
The fact you can upgrade (but not downgrade) online gets regular mentions and complaints on here. You'll need to engage with a VM sales person to renew your package.
If you are seeking to downgrade/reduce costs, VM is unlikely to make this easy for you.
Do some research on your VM alternatives before contacting VM. This will help you know of any VM offers are any good or not.
Forum TeamHi IronsideUK,
Thank you for your post. We're sorry to hear about the issue with trying to change your package.
To confirm, have you tried this via different web browsers?
^Martin
@Martin_N. You know the website is designed this way. Changing browsers will make no difference.
Forum TeamMy apologies IronsideUK. I have misread your initial post and jpeg1 is correct in saying you cannot remove services via the online the account.
If you do still need assistance with this, please do let us know.
^Martin
Why is it not possible to remove services online?
They want you to speak to an agent who will try to persuade you not to pay less than you pay now.
