Forum Discussion

m3zzr's avatar
m3zzr
Tuning in
12 months ago

Web chat - Upgrading

Is anyone else finding it really infuriating trying to speak to anyone what'so'ever lately? I have spent 3 days and countless hours trying to give Virgin Media more money to upgrade my package and they seem not to need the extra income as literally no one EVER replies on chat and telephone numbers just drop connection.

  • Daniel_Et's avatar
    Daniel_Et
    Forum Team
    12 months ago

    Hi m3zzr, thank you for your post.

    We're sorry to hear about the poor experience you've had and that you feel this way 😔

    I can see you've been in touch with the team since you posted. Has this now been dealt with?

    Please pop back to us at your earliest convenience.

    Regards,
    Daniel