Hi, I am in an emergency situation and need to speak to a human today, I am down on your records as being a vulnerable customer due to heath conditions. I am unable to speak to anyone on the phone lines as it just keeps directing me to an automated line. I am in a very delicate health situation and I need to speak to someone immediately.
Marcus Taylor
Hi, is anyone able to respond please?
This is a Community driven forum and not a direct line to VM as such. It can take up to a couple of days for a VM Mod to respond. If your need is urgent you will need to ring CS directly.
I've said every time I call it defaults to an automated number, so how can I get them to call me please? In wouldn't post here if I could get though to CS
Hi Marcus1969
Welcome back to the Community Forums.
Sorry to hear of your emergency. We aren't an instant response platform, but we can provide general support and we'll respond as soon as we're able to do so.
Are you able to advise what's happening? We'll assist in any way we can here.
Thank you so much I will message ou privately rather than give personal info here if that's okay
Can you let me know if the private message was of use or just more AI nonsense?
