VOLT Billing

I'm in the process of moving to BT. Since I registered to see if my opinion was common, I've been contacted by a representative who offered me a package which gets me the same as I enjoyed to June for £39. I had to speak to my wife and was unable to take the call the next day. I've no way of returning the call my end. I've since looked on your site and the MixTV/Mixit TV I was supposed to be moved onto doesn't appear. We now have Big/Bigger/Biggest. etc packages including 'Bigger' which would get me the same as I enjoyed previously before the price was increased to £73 for less and still getting me more than the £60 or so I was offered a week ago. I'm sorry but after 12 years its going to take more than that to keep me as a customer as it seems every call is offering a different package or price.