I just got an email saying VM performed 6 credit searches - HARD searches as I recently signed up to VM. My credit score plummeted because of this, I don't understand why 6 is performed!!
Does anyone know how to contact VM to remove those searches?
Hi vmvmhelp
Welcome to our community forums and thank you for your first post.
Sorry to hear you experienced this and that it might have affected your credit. Generally, it is stated in our Terms and Conditions that we can run a Hard Credit check where needed. You can find out more here.
To get this looked into please get in contact with our credit team. You can email them at creditfileamendments@virginmedia.co.uk Please do not hesitate to contact us if you need any further help.
Thanks,
