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pensioner2's avatar
pensioner2
Joining in
2 months ago

VM Contract Error

Hello

On Wed16/4/25 I agreed over the phone  a new  contract at £108.50 per month.Later that day I got 2 emails from VM confirming the price and contract details. It also said the price would go up to £112 in April 2026,which was as expected.

Next day, 17/4, I got an email from VM saying the price was £112 effective immediately, in other words a year earlier!. No doubt this is just a mistake in the second email but VM should check that their billing system has the correct details so as to avoid hassle later.

Pensioner2

18/04/25

2 Replies

  • Hi Pensioner2 👋 Welcome to the community forum! Thanks for posting. 

    Sorry to hear these concerns about your contract and package price. 

    We'd need to take a closer look at your account to see what's happening and offer further support. If you can keep an eye on your Inbox 📩 in the top right corner of the page, I will send you a PM to confirm a few details and offer some help. 
    Thanks for your patience in the meantime! 🌞

  • Hi pensioner2, thank you for speaking to us via private message.

    If you have any further issues or queries, please don't hesitate to contact us.

    Regards,
    Daniel