Matt - a couple of things we need to get straight. No offense intended.
I am NOT reaching out, I dont feel the warm embrace of VM, and, you, if you read the above opening, will be about the fifteenth person who is sorry for me being in this VM-enforced situation. I was simply asking if other customers were suffering from this perversion that you have inflicted on me.
Not bill, bill’s, plural
NO-one, exactly no-one bothered to look at, solve, provide continuity, escalate, follow-up on, nor in any other way, provide, implement or deliver a permanent fix. Though my staying with you is not really enforced, I could leave at any time. After all this, just you try to impose an early release fee.!! Ten hours of phone-calls to you, through that ridiculous system, talking to someone who is several thousand miles away, deafening call-centre background noise (of other agents) who all sound like they're talking underwater. Listen to the tapes, I begged, pleaded, cajoled, swore probably, cried, threatened, and finally hoped that someone would care, anyone of those 14 people would do something, BUT NOBODY DID. They're very good at being sorry and promising something, but nothing changed. Intermingled in there, over that 18 months are seven complaints, SEVEN, all treated just the same. Next months bill was still not right.
So, I wont be answering any more questions. If I haven't made myself clear about this situation over that length of time, its because you sent me DOO-LA-LY. I need no further help from you (as in VM), in fact you haven't helped, I, like you will take no further interest. You provide the service, I will pay the contracted price MANUALLY. (You cant be trusted with a Direct Debit). Then we don't have to talk to each other. (Actually WE dont talk, I do the talking, you do the ignoring) I will continue to manage this myself. I wont be calling you to make ad-hoc shortfall extra payments. I wont complain anymore. Not once have any of you seriously considered the long term impact of such a stupid problem, every month - lets deal with VM first, then we can ....,so stupid that you cant fix it. !!!! Hey, if you notice any further problems, unpaid bills, not fully paid bills, late paid bills, be sure to give me a call, I'm really helpful. PPS that bit there about you calling me...thas one of me jokes, that is, although if theres one thing that seems to get you people out of bed, its the threat of withholding money for your appalling (although presentation of bills is NOT a contracted service) service delivery. PPPS I haven't charged for your required level of care, checking your bill, inputting corrections, pointing out your mistakes, maintaining spreadsheet records, ensuring and tracking manual payments, providing continuity records and other housekeeping data, nor for repeating the same story every month to a new and slightly disinterested underwater agent and waited endlessly while HE checked what I was saying. I wonder if I could charge for fatuous promises. Talking to VM over this long period of time is draining, particularly when you know next month is going to be JUST THE SAME. Youve been fun as well, though not really challenging, and I must find (lucky you) a more worthwhile hobby.
