Vm broadband cancellation drama and illegal charges
Hi,
What does a man have to do to get his account canceled and get his money back from Virgin?
My first attempt to cancel by phone, less than six weeks before the contract end, was refused by your staff, who stated it must be exactly 30 days before the end date to avoid early disconnection charges.
My second attempt on April 26th was accepted, and I received a confirmation email. However, the live discount on my account was removed.
Two months later, I am still waiting for the address to where I should send the equipment, and the promised prepaid envelope never arrived. Moreover, Virgin Media is still billing me for services I do not use.
I have been a loyal customer for ten years, but it seems you overcharge loyal customers and cause distress. By the end of this month, I will have been overcharged for the second month in a row by £124 for services already canceled.
I spoke with your staff last month and was promised a resolution within ten working days. However, nothing happened except for more charges. One person blamed the previous customer service advisor for errors and omissions.
I have raised a complaint, but your investigation timescale of a minimum of 28 days is excessive.
Please address this issue promptly and provide a resolution as soon as possible.
Thank you.
Best regards,
