I want to change the bank account which pays our VM DDM. Have been told by VM that, because the new account is a joint account, we have to sign and return a paper DDM! This was asked for well over a week ago and nothing has arrived! Also absolutely no way to contact anyone at VM. Unless we get this sorted we will be transferring to another provider when our contact expires in the next few weeks. Useless customer service.
Forum TeamHi Peterts 👋 Welcome back to the community forum! Thanks for posting.
I just want to ensure we are 100% clear on the issue here - can you please confirm what you are referring to by DDM? (Taking a guess that you mean Direct Debit, but want to be certain so we don't offer the incorrect support.)
Providing you don't have any outstanding arrears on the account you should be able to update the direct debit information used to pay directly via your My VM account. There's full details on how to do this here 👉 https://www.virginmedia.com/help/how-to/billing-and-payments/change-direct-debit-details .
You should be able to set up a direct debit using a joint account without written consent - have you tried doing it via My VM? What happened?
Please get back to us and we will offer further assistance from there. Thanks for your patience in the meantime! 🌞
