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Cmd_'s avatar
Cmd_
Tuning in
2 years ago

VM account changes don't save + other odd behaviour seen the past few days

Hello,
I have noticed since around 3 days ago that there is something strange going on with VM first I couldn't log in to my VM account it would freeze on the enter password page & now I can log in as of today Friday 03/05/24 but if any changes are made there is an error message appearing (see the screenshot I use this toggle able option as an example I'm not looking to turn it on just an easy way to show what I mean)
https://www.virginmedia.com/my-virgin-media/account-settings/security


with this some sites for some reason since 3 days ago have become unreachable such as
https://nordvpn.com/

https://www.reddit.com/ <- sometimes this one works after trying a few times

>An error occurred during a connection to nordvpn.com. PR_END_OF_FILE_ERROR

====

I use Firefox primarily but I have tried on different browsers, on different machines, with & without anti virus + firewall enabled & I haven't changed anything on my machines in the past few weeks so I struggle to see how this can be a thing on my end I covered everything I can think of.

Are VM aware of such an issue & why this has started to appear ?
As a test I tried a Firefox browser vpn addon & it seems to at least be able to load the above sites I mention but won't load with the vpn disabled & this is all of a sudden nothing I have changed on my end I have double checked everything I can on my machines.

Thanks

1 Reply

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  • Ayisha_B's avatar
    Ayisha_B
    Icon for Forum Team rankForum Team
    2 years ago

    Hi Cmd_ 👋

    Welcome back to our Community Forums and thanks for your post. 

    I am sorry to hear that you are experiencing these issues. 

    I will pop you a PM 📩 to assist you with the WebSafe settings. 

    As for certain websites not loading, it may be worth rebooting your hub to see if that helps.

    Thanks