Forum Discussion

Drumster53's avatar
Drumster53
Tuning in
25 days ago

VM Account Access Not working

Not able to access my account now for about 6 days.

Followed all the procedures and protocols to get back into the account but to no avail.

Contacted VM by phone and the agent spent an hour with me trying to sort out the problem.

All to no avail other that she mention their was a problem with the system authenticating my request.

Outcome is that she has raised an IT Report for further investigation and rectification. I have that report number and wondering how long this may take to action and how can I check the progress of this report without having access to my Virgin Media Account?

3 Replies

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    25 days ago

    Hey Drumerster53, thank you for reaching out and we are so sorry to hear about your account issues.

    If there has been an IT ticket made the time frame for this is 5 working days, sometimes it can be a little longer.

     

  • Drumster53's avatar
    Drumster53
    Tuning in
    17 days ago

    STILL NOT RESOLEVED !! After voice calls to 150 and promises of a call back I still do not have access to my VM and Email account. Currently reaching out on VM Community Forum to resolve.

    • Matthew_ML's avatar
      Matthew_ML
      Icon for Forum Team rankForum Team
      17 days ago

      Hey Drumster53,  thank you for reaching out and we are sorry to hear about this. We can see you are currently in DM with my colleague.

      Please do go back to message if you need any further help. Cheers