Forum Discussion

jarmandins's avatar
jarmandins
Tuning in
2 years ago

Virgin wants to fleece me.

Just wanted to find out how have you dealt with Virgin when your contract is up? My contract run out. It was £40 per month and now it's going to £62. Called up Virgin customer service and the best they can give me is £49 for the same m500 service.. Looked up online: hey ho new customers get £35 per month for that.. Where's the logic? Why fleece loyal customers off, make them switch to competition??

2 Replies

Sort By
  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    2 years ago

    Quite logical really. They offer discount prices to catch new customers, but don't make enough profit to maintain those prices after the first 18 month contract.

  • jarmandins's avatar
    jarmandins
    Tuning in
    12 months ago

    Called them and told them I want to disconnect. Next day someone from Virgin rang and I got new customer offer £35 a month. Is it really profitable to hassle customers and their own employees...?